Refund policy
Effective Date: 14th May 2024
Introduction
We are committed to ensuring that our customers find substantial value in our offerings. We understand that every individual’s experience and journey are unique, and what works for one may not work for another. As such, we have a customer-friendly 14 day refund policy in place.
Eligibility for a Refund
Refunds are available under the following conditions:
- Course Completion: Refunds are only issued to users who have completed the course in its entirety.
- Assessment of Value: The refund request should be based on the user’s honest assessment that they did not derive value from the course despite full participation.
- Time Frame: Refund requests must be submitted within 14 days from the date of purchase. Refunds after this will be processed on a case-by-case basis.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Drop us a message here with the subject line “Refund Request.”
- Provide Details: Include your name, the date of purchase, and the reason for requesting a refund. Please be specific about why the course did not meet your expectations.
- Course Completion Confirmation: Attach proof of course completion, such as screenshots or certificates.
Processing Your Refund
Upon receiving your refund request, our team will review it to ensure that all conditions are met. The review process typically takes [Insert number of days for processing, e.g., 3-5 business days]. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 4-7 days, depending on your card issuer’s policies.
Additional Information
- Refunds are only available for courses purchased through the Voidspace website.
- Refunds do not apply to any additional materials or services purchased through third-party providers linked to or from our platform.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at ‘info@voidspace.ai’.
We are here to assist you and ensure your satisfaction.
